As such, all tickets on Office 365 are evaluated and solutions provided before timeliness elapse. Office 365 ticketing system prioritizes timeliness. With appropriate measures, timeliness should be worked on specifically and should never be exceeded. During scheduling timeliness in terms of turnaround times are calculated on the specified tickets. Scheduling is a crucial concept for all ticketing systems because it provides a timing framework of how processes should be done.

It has a scheduler that calculates the ticket time allocation based on the level and priority of the ticket. Office 365 ticketing systems work on a timeliness basis. Microsoft 365 ticketing system ensures that every ticket is accorded the best solution regardless of priority and relevance levels. Escalation on the other hand is the process of ensuring that tickets are propagated to the higher management levels if they lack proper handling methods on the lower levels. This process ensures that all tickets are handled effectively to meet the customer's needs and considerations. Ticket reassigning is the process of channeling tickets to the right location in case of misplaced identification. This is another key feature of the Office 365 ticketing system.

Additionally, the ticket routing mechanism ensures that all tickets are handled separately with the best decisions and solutions provided to them. Such instances would be frustrating for both the customer and the agent. Ticket routing also ensures that tickets do not get to the wrong department. In this case, Microsoft 365 harnesses this important feature by ensuring that the tickets are provided the best solution based on their nature of relevancy and priority. Ticketing routing involves the direction of the ticket to the appropriate channels to be handled specifically. Microsoft 365 ticketing system offers automation in ticketing routing.

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